Martinez Hairdressing

Privacy Policy

How we collect, use and protect personal information when you use our website, contact the salon or book an appointment.

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Last updated: 16/06/2026

Martinez Hairdressing is committed to protecting your privacy and keeping your personal information safe. This privacy policy explains how we collect, use and protect any personal information you provide when using our website, contacting the salon, booking an appointment or using our services.

Who we are

Martinez Hairdressing is a hair salon based at:

Martinez Hairdressing
61 High Street
Heathfield
East Sussex
TN21 8HU

Phone: 01435 863719
Email: info@martinezhairsalon.co.uk

For the purposes of data protection law, Martinez Hairdressing is the data controller for the personal information we collect and use.

What personal information we collect

We may collect and process the following information:

  • Your name
  • Your phone number
  • Your email address
  • Appointment details
  • Service history and preferences
  • Messages or enquiries you send to us
  • Information you provide through our website forms, booking system or email sign-up forms
  • Technical information about your use of our website, such as cookies and analytics data

We only collect personal information where it is necessary for us to provide our services, respond to enquiries, manage bookings, improve our website or keep in touch with you where you have agreed to receive updates from us.

How we use your personal information

We may use your personal information to:

  • Respond to enquiries
  • Book, manage and confirm appointments
  • Provide salon services
  • Keep records of your appointments and service preferences
  • Send appointment reminders or important service information
  • Send marketing emails or offers, where you have consented to receive them
  • Improve our website, services and customer experience
  • Comply with legal or regulatory obligations

Our lawful basis for using your information

We use your personal information under one or more of the following lawful bases:

  • Contract: where we need your information to provide services or manage an appointment.
  • Consent: where you have agreed to receive marketing emails or allow certain cookies.
  • Legitimate interests: where we need to run and improve our salon, respond to enquiries, manage customer relationships or keep basic business records.
  • Legal obligation: where we are required to keep certain records or share information by law.

Marketing

We will only send you marketing emails, offers or salon updates if you have agreed to receive them.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal information to third parties.

Sharing your information

We may share your personal information with trusted service providers who help us run our salon and website. This may include:

  • Booking system providers
  • Website hosting providers
  • Email marketing providers
  • Payment or accounting providers
  • IT support providers

We only share information where necessary and expect our service providers to keep your information secure and use it only for the agreed purpose.

We may also share personal information if required to do so by law.

How long we keep your information

We only keep your personal information for as long as necessary for the purposes it was collected.

Appointment and customer records may be kept for as long as needed to manage our relationship with you, provide services, maintain business records and comply with legal obligations.

Marketing information will be kept until you unsubscribe or ask us to remove your details.

Cookies

Our website may use cookies and similar technologies to help the site work properly, improve your browsing experience and understand how visitors use the website.

Some cookies are essential for the website to function. Other cookies, such as analytics or marketing cookies, will only be used where required consent has been given.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not work properly if essential cookies are disabled.

How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

However, no method of sending information over the internet is completely secure, so we cannot guarantee absolute security.

Your rights

Under data protection law, you have rights in relation to your personal information. These may include the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Withdraw consent where we rely on consent
  • Ask for your information to be transferred to another provider, where applicable

To exercise your rights, please contact us using the details above.

Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Website: ico.org.uk

Updates to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

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